We are the market leaders on the Wirral, selling 1 in 4 properties and strive to offer the highest level of service to all our customers.
We only hire exceptional people and focus on personality traits rather than specific industry experience.
Job Summary
You will work within the Financial Services department providing essential support to a team of Mortgage & Protection advisors across our 8 busy offices on the Wirral. As a mortgage administrator you will play a crucial role in the mortgage process starting at the initial introduction/enquiry stage all the way through to completion with tasks such as decision in principles, full mortgage applications, recommendation letters & liaising with all parties involved. Attention to detail, time management and amazing communication skills are 3 key requirements for the role.
Due to the daily demands of this position, we are looking for a candidate who has experience within the mortgage industry, either within a customer service or administrative capacity.
Core Responsibilities
- Completing Decision in Principles and full mortgage applications.
- Processing and managing applications from the initial enquiry stage through to completion.
- Obtaining and uploading client documents on both lenders and internal systems.
- Completing client recommendation letters.
- Following internal compliance systems to ensure we adhere to FCA rules and regulations.
- Managing back-office systems for Mortgage and Protection applications, making sure all tasks are complete and ensuring no business opportunities are missed.
- Communication by way of email and telephone with clients, lenders, solicitors & estate agents.
- Working in a fast-paced environment meeting internal targets.
Essential Requirements
- Mortgage Administrator experience is preferred.
- Proficient in Microsoft Word and Excel.
- Excellent verbal and written communication skills are essential.
- Great attention to detail and accurate data entry is vital.
We offer
- A competitive salary with pension
- A great office/space to work in alongside exceptional staff
- 20 holidays (increasing by one a year, to a maximum of 25) plus bank holidays
- Staff bar in Head Office to relax in along with fully funded social events throughout the year
- Reward and recognition along with long service awards
